What do railway passengers complain about?
In 2019 the Office of Rail Transport (Pol. Urząd Transportu Kolejowego, UTK) received 1341 passenger complaints. It is slightly less than the previous year's result (1348). The number of complaints has risen with regard to hygene, comfort and service quality, and declined as to the timetable. Most of the complaints have arrived at UTK by electronic means (e-mail).
Railway safety in 2019 – initial summary
Railways in Poland have remained the safest means of land transport. Last year has brought the lowest number of accidents on railway tracks. Almost 30 serious accidents less were noted than in 2018. Initial estimates also show that the accident factor (number of accidents divided by operational service) has reached the lowest level since such data has been collected – 2.3.
The year 2019 at UTK - summary
Strengthening of safety on railway crossings, start of the Academy on Railway Safety, further Campaign Railway ABC trainings, but also preparations for the introduction of the 4th Railway Package - those were the most important activities at the Office of Rail Transport (Pol. Urząd Transportu Kolejowego, UTK) in 2019.