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For knowledge seekers - Regulation No. 1371/2007/EC

In Poland, the Office of Rail Transport plays the role of a national enforcement body for passenger rights in railway transport (NEB-RAIL).

The system of protection of passenger rights in railway transport is based on Regulation No. 1371/2007/EC of the European Parliament and of the Council (English text available here), which sets out, among others things, the rights and duties of passengers and ticket vendors and carriers, both before and after the travel. The Regulation gives special attention to the rights of passengers with reduced mobility.

The scope of application of the Regulation depends on decisions of individual Member States the Regulation applies to. In the Polish conditions, the scope is defined as follows:

Article of Reg. 1371/2007

Applicable

to international trains between Poland and other EU countries

(except regional trains)

to domestic trains and international ones between Poland and non-EU countries

(except regional trains)

to regional trains

TRANSPORT CONTRACT, INFORMATION AND TICKETS

4

Transport contract

yes

yes

yes

5

Bicycles

yes

yes

yes

7

Information on discontinuation of services

yes

yes

no

8.1

Travel information

yes

yes

yes

8.2

yes

yes

no

8.3

no

no

no

9

Availability of tickets, through tickets and reservations

yes

yes

yes

10

Travel information and reservation systems

no

no

no

LIABILITY OF RAILWAY UNDERTAKINGS FOR PASSENGERS AND THEIR LUGGAGE

11

Liability for passengers and luggage

yes

yes

yes

12

Insurance

yes

yes

yes

13

Advance payments

yes

yes

no

14

Contestation of liability

yes

yes

no

DELAYS, MISSED CONNECTIONS AND CANCELLATIONS

15

Liability for delays, missed connections and cancellations

yes

yes

no

16

Reimbursement and re-routing

yes

yes

yes

17

Compensation of the ticket price

yes

yes

no

18

Assistance

yes

yes

no

DISABLED PERSONS AND PERSONS WITH REDUCED MOBILITY

19

Right to transport

yes

yes

yes

20.1

Information to disabled persons and persons with reduced mobility

yes

yes

yes

20.2

yes

yes

no

21.1

Accessibility

no

no

no

21.2

yes

yes

yes

22.1

Assistance at railway stations

yes

yes

yes

22.2

yes

yes

yes

23

Assistance on board

yes

yes

yes

24

Conditions on which assistance is provided

yes

yes

yes

25

Compensation in respect of mobility equipment or other specific equipment

yes

yes

no

SECURITY, COMPLAINTS AND QUALITY OF SERVICE

26

Personal security of passengers

yes

yes

yes

27

Complaints

yes

yes

yes

28

Service quality standards

yes

yes

yes

INFORMATION AND ENFORCEMENT

29

Information to passengers about their rights

yes

yes

yes

30

Enforcement

yes

yes

yes

Annex 1

Extract from Uniform Rules concerning the contract for international carriage of passengers and luggage by rail (CIV)

yes

yes

yes

 

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